ORDERS & PAYMENTS
A: International delivery vary depending on the country you are in. More information you can found here via Australia Post https://auspost.com.au
For Taiwan and Malaysia we use special couriers not Australia Post take around 14 working days from the estimated date of shipment given. This excludes weekends & public holidays. Milk powder not allowed export to Taiwan.
A: We’re so sorry about that! Please drop an email to Hello@gegemart.com with your attachment and order ID and we’ll look into it for you.
A: If you have not received your order confirmation email within 24 hours of making your purchase, please drop us an email at Hello@gegemart.com with your order number and we’ll look into it for you.
A: Oh no! We’re so sorry about that! Please drop an email to firstname.lastname@example.org with the subject line “Help! I’ve been charged wrongly for my order!” and include any details and receipts you have in your email.
A: Once we’ve settled on all the details, please note that it will take up to 30 days for you to receive your refund. If you have not receive your refund in 30 days, please email us at email@example.com and we’ll look into it.
A: If you would like to combine two separate orders, please email us with your separate order numbers within 24 hours of placing your orders and we’ll see what we can do.
A: We provide bank transfer service AUD,SGD and MYR with no transaction fee. All orders made outside of this currency are in USD only.
A: Please check your order status with the tracking number you were provided with. If you are unable to track your order, please email us at firstname.lastname@example.org with all your order details.
A: Be quick and drop us an email at email@example.com within 1 hour of making your purchase. You will not be able to cancel outside this time frame.
A: You will not be allowed to use multiple promo codes at the same time.
A: At the moment, we only accept payments from bank transfer, credit or debit cards and Paypal. Don’t worry, we’re working on bring more payment options to you in the future!
A: Just log in and go to “My Account”. You’ll be able to check on all orders made through our website via that page.